Sita Store strives to provide maximum satisfaction to our customers by providing quality products and service. Below is our return policy, which sets out the terms and procedures for returning items purchased from us.
1. Return of goods
1.1. If you have purchased a product from the Sita store and for any reason are not satisfied with it, you can return the product within 14 days from the date of receipt, provided that the product has not been used and is in its original packaging and condition.
2. Return procedure
2.1. To initiate the return process, please contact our customer service using the contact details provided to inform us of your intention to return the item.
2.2. Fill out the return form provided by our specialists and add it to the product you want to return.
2.3. Pack the product in its original packaging along with the completed return form and send it to us at the address provided. The buyer is responsible for the shipping costs for returning the product.
3. Verification and refund
3.1. After receiving the returned goods, we will check them for compliance with the return conditions.
3.2. If the product meets our return conditions, we will refund the money to your account within 14 days of receiving the product. The refund amount will include the cost of the product excluding shipping costs.
4. Exception
4.1. Some items, such as items with a limited shelf life or items subject to hygiene restrictions, may be excluded from the returns policy.
5. Feedback
5.1. We value your opinion and strive to provide a high level of service.
If you have any questions or concerns about the return process, please contact our customer service. We guarantee that your shopping experience at Sita will be pleasant and hassle-free and we are ready to do everything possible to ensure your complete satisfaction. Thank you for shopping with us!